Free AU Express Post Shipping On Orders Above $75*

p. Refund Policy


Replacements (if applicable) 
We believe strongly in our products and their quality and want you to be completely happy with your purchase. If you were shipped the wrong order or a faulty item, please notify us immediately within 14 days by contacting our Customer Care team at info@saltieosul.com quoting the order number and we will get the problem rectified immediately. 

Returns (if applicable) 
If you changed you mind on an item or want to return it for a refund, no problem, just email our Customer Care team at info@saltieosul.com quoting the order number and reason for return, they will send you an order return postage label and instructions for postage. To be eligible for an refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Exchanges (if applicable) 
If you changed you mind on an item or want to exchange an item, no problem, just email our Customer Care team at info@saltieosul.com quoting the order number and what you would like to exchange the item for, and they will send you an order return postage label and instructions for postage. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at info@saltiesoul.com.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping 
You will be responsible for paying for your own shipping costs for returning your item, unless your item is damaged or defected. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.